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Violate Clothing
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Help/FAQ

VISION>>

The Vision was to transcend the boundaries of traditional apparel and allow Violate to roam as a design driven, lifestyle- boutique brand which is not dictated to by trends.

Violate Clothing is a hybrid of cultures.It has no boundaries. It is driven by a community of eclectic people who love distinct Style.

For Violate it is all about experimentation, imagination & individuality.

Violate Clothing. Fun tears.

SHIPPING & PURCHASING WORLDWIDE >>

Violate Ships to UK, Europe & Worldwide at a flat rate of £4!

Purchasing worldwide

You can purchase from violateclothing.com from any country in the world, regardless of currency. The currency converter on our store means we accept payment in these currencies without converting to Uk sterling. If we do not support your currency, you can still purchase in Uk sterling, the exchange rate will be determined by your bank.

Standard delivery

We aim to deliver with in 5 working days, subject to weekends, bank holidays and postal services.

International shipping

We aim to deliver all overseas products within 10-14 working days.

Is my package insured?

Not as standard but this can be arranged as an optional extra and at an additional cost to you.

Valid address

A valid Shipping address must be provided at the point of purchase. If the Shipping address you provide fails to be correct, Violate can not take responsibility for undeliverable purchases & you will forfit your goods.

Price and payment options

We accept all major credit or debit cards via our secure online store.

Can i pay over the phone?

Yes, you can call 07709165378 and card payment can be taken over the phone.

Caring for your New Violate Product

Washing instructions & garment care-

  • Garments can be washed at 40 degrees, as we are striving to be environmentally friendly we ask all our customers to think about switching to 30 degrees instead.
  • Please iron on a cool setting with the garment inside out and do not iron logo or back inside print directly.

FAQ

How do I contact your customer services?

You can either email us at sales@violateclothing.com anytime. Alternatively you can write to us at Violate clothing, 37 college street, Southampton, So143ej, UK.

What is Violate Clothing’s returns policy?

You can get a full refund or exchange an item for any reason for an alternative product within 14 days of the original purchase (exceptions can be made for orders outside of the UK). Please email sales@violateclothing.com with your name, address, order number, details of the product, reason for return and if you require a refund or an exchange. We will then send you further information. Items must be returned to us in a saleable condition* with original packaging, tags and as new. Shipping charges for the return of the goods will be paid for by you, we will also charge United Kingdom customers a flat rate of £3 for P+P and handling (overseas orders will be subject to prices and weight) to get the goods back to you.

For refunds please allow 5 – 10 working days for the refund to appear in your bank account. This time frame is subject to your bank or card issuer and is outside of Violate clothing’s control. Your refund will be credited to the same card you made your original purchase with. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address.

Saleable condition* - when trying on items of clothing, please ensure that you are not wearing perfume, make-up, lotions, aftershave or any scents that could mark the item. Please also ensure that the environment is free of smoke and any strong odours. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

For faulty goods please contact sales@violateclothing.com with your order number, name, address, reason for return and whether you need a replacement or refund. You will then receive further instructions.

Sale / Discounted Items can not be refunded, unless faulty, although they can be exchanged within 14 days.

Stickers

We try to include free stickers with all orders that we send out, subject to availability. If you would like to receive more Violate stickers please send us a self addressed stamped envelope to- Violate Clothing, 37 college street, Southampton, so143ej, UK.

Privacy Policy

All the information you provide to violate clothing ltd including your email address, delivery address and credit card details are strictly private and confidential. Violate clothing Ltd acknowledges that it is bound by the Data Protection Act 1998 and that it will not disclose your details to any third party without your express written consent. As a matter of good practice, we do not share any personal information with anyone and we do not sell it to others.

Cookies

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.

Category 2: Performance Cookies

This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Category 3: Functionality Cookies

These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates. For example our Saved Items feature utilises a cookie to remember the products which you have expressed a wish to save whilst browsing our website.

Category 4: Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we use 3rd party companies such as Criteo to provide you with more personalised adverts when visiting other websites.

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.

 

Right to alter Terms and Conditions

The Violate Clothing website is constantly changing and these terms and conditions may change from time to time. Violate clothing reserves the right to change the terms and conditions without notice.


Intellectual Property Rights

The rights in the designs and content of this website are owned by Violate Clothing Ltd. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute display post or transmit any part of this site without permission. All trademarks, product names, company names and logos featured on this website are the property of their owners. All photography remains the property of Violate Clothing Ltd unless otherwise stated.

Security

To help ensure that your shopping experience is safe, simple and secure, Violate Clothing Ltd uses the industry standard Secure Socket Layer (SSL) technology. This encrypts and protects the critically sensitive details you send us over the internet including your name, address and credit card details. This encryption ensures that nobody can read the information being sent between your pc and our website.
SSL technology not only encrypts information, it also assures your browser that your data is being sent to the correct and secure computer server and it also checks the data being transferred to ensure that it has not been altered in any way. When you enter an SSL enabled area of the site you will see a padlock at the bottom of your browser. This means that the information you enter here is protected.


SagePay secured payments

SagePay is a Payment Service Provider, it is their top priority to ensure that transaction data is kept secure at all times.

All transaction information passed between merchant sites and the SagePay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the SagePay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

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